Terms and Conditions of Use

Welcome to Savegenie. Use of service provided in this website/mobile application is subject to your acceptance of and compliance to the terms mentioned herein. Terms “You”, “Your” or “User” refers to the end user who visits or uses the services from this website, either individual or entity. Terms “We”, “Our” or “Us” refers to Savegenie E-Commerce Private Limited. We have the sole rights to change, modify, add or remove any terms in part or whole whenever necessary without any prior notice. When you access, purchase or use this site in any form, it indicates that you agree to the terms and conditions mentioned herein.

www.savegenie.mu website and Savegenie Mobile Application is an internet based e-commerce marketplace operated by Savegenie E-Commerce Private Limited, a company incorporated under the laws of Mauritius.
You firstly need to register on this website to place an order with us. At the time of registration Savegenie may collect personally identifiable information like your Name, Age, Address, Contact information, E-mail address, Gender, Occupation, Education, etc. and information like number of times you visit the website, the links you click on each time you are in the site or any such details may be collected to improve our service to you. You are responsible for all the personally identifiable and confidential information provided by you. You agree that if the information provided by you is not true or inaccurate or not complete in accordance with the terms of use, Savegenie has complete rights to terminate the membership and block access to the website.

By registering with us, you confirm that:
  1. You agree to all the terms and conditions of this website.
  2. You are 18 years old or above.
  3. If you buy the alcoholic beverages for a third party, that the recipient is also 18 years old or above.
  4. You are responsible for keeping your personal details updated.
  5. A registered account can only be in the name of one person at a time.
  6. If you use any Savegenie Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
  7. You may unregister at any time by emailing us at care@savegenie.mu with “unregister from Savegenie” as the subject of the mail.
  8. You are responsible for all activities and orders placed under your account.
  9. If you believe that a third party has hacked your registered account, please contact us immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking or otherwise.
  10. We reserve the right to refuse service, suspend or terminate your account at any time and as of right if you are suspected of having breached the security and/or the terms and conditions of this website.
  11. We reserve the right to remove or edit content, or cancel orders in its sole discretion.

When you register to the site, place an order, during the process of delivery or any similar requests you agree that you are communicating with us and provide assent to receive communications from Savegenie through SMS and electronic mail whenever required.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Website/mobile application is an advertising place where you meet and interact with sellers for your transactions. Savegenie does not hold the responsibility to control the transactions between any buyers and sellers in any manner.


All the terms are offered and agreed to between the users and sellers. The terms include but not limit to the price, shipping costs, payment terms, mode of delivery, date of delivery, payment method, warranties related to products & services and after sales.

Savegenie does not modify, control or recommend these terms between the buyers and sellers.

Savegenie does not give warranty to particulars like quality, value, creditworthiness, identity, etc. of the products or services that are offered to be sold or purchased from the website. Savegenie may or may not directly or indirectly support or promote any products or services in the website. Savegenie does not hold responsibility for any mistakes on behalf of third parties.

Savegenie is not responsible for any breach of contract between the buyers and sellers. Savegenie does not resolve any dispute between buyers and sellers and also it does not guarantee the transaction between buyers and sellers established in the website. You are responsible for any seller that you choose from the website and verification of seller’s reliability.

Savegenie does not hold any rights over the products sold in the website nor does it have any obligations with respect to the agreements between the buyers and sellers. Savegenie is not responsible for the delivery of damaged products or delayed service due to out of stock or back orders.

You shall independently agree to the terms and conditions of the Seller you transact with.

In cases where price of products are reflected wrongly due to technical issue or typographical error by the seller, the seller in such circumstances may cancel your order(s).

Users are not charged for visiting, browsing or registering to the website. However users may be charged to utilize special services provided in the website which offers monetary benefit compared to other normal registered users and such fees are subject to change without any prior notice. Any such changes will be made effective immediately when it is posted unless otherwise specifically mentioned.

Pictures are not contractual and are solely for guidance. We draw your attention to the fact that product pairing are for suggestions and cannot be binding. Product offering depends on availability of stock and may become depleted at short notice; in that case an alternative will be suggested or order cancelled. We reserve the right to withdraw or vary our offers and promotions at any time, without notice.

All the products listed in the site will be sold at prices mentioned on the site/mobile application and you will be charged as per that during the time of delivery. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice. Though prices of most of the products do not fluctuate very frequently, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges on such products may be collected at the time of the delivery of the order.

All prices are inclusive of VAT applicable at the time of your purchase.

Applicable delivery charges (if any) will be added to the total price of the products at the time of payment.

(a) We only accept payment by debit/credit cards and cash on delivery.
(b) Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.

While preferring any of the payment method/s available in the website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit mutually agreed by you and between banks, or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s

All payments made against the purchases/services on website/mobile application by you shall be compulsorily in Mauritian Rupees acceptable in the Republic of Mauritius. The website/mobile application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on website.

Before shipping / delivering your order to you, seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

You shall indemnify and hold harmless Savegenie, its owners, licensees, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

  1. Door –to-door delivery is only made in Mauritius. The company however reserves the right to restrict the delivery of goods to only a section of the island.
  2. Only one delivery address is allowed per order placed.
  3. The products will be delivered by an independent carrier.
  4. Delivery is made as per the slots shown in the website/mobile app. The company however reserves the right to increase/restrict/cancel/amend the delivery days/time depending on the availability of carriers.
  5. The addressee shall have an option to schedule a delivery time slot. However, if no one is present at the delivery address on the agreed time, we will endeavor to call the addressee and make a second delivery attempt on the next working day. Should the delivery be unsuccessful on this second attempt, your order will be redirected to the Savegenie premises and we will inform you accordingly (by email or phone) for further instructions. A delivery fee of Rs. 250 would be applicable for the second delivery.
  6. Delivery will be considered complete upon signature of addressee (or of his representative) on the order invoice or via order delivery confirmation mail and no claim whatsoever will be entertained after that.
  7. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or occasioned by events beyond our reasonable control.
  1. We endeavor to provide you with the best service possible.
  2. However, we cannot guarantee that the service will be free from technical problems at the website/mobile application level. If you come across any technical challenge, please contact us on care@savegenie.mu and we shall remedy to the situation as soon as we reasonably can.
  3. There may be restricted access to the website/application during periods of repairs and/or maintenance.
  4. For internet safety purposes, we would encourage you to install firewalls and antivirus programs on your computer. We are not responsible for any failure in the internet or for any external intrusion.

The Returns Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website.

  1. Goods once sold are not exchangeable and are non refundable.
  2. Before signing the invoice check for spillage, breakage or incorrectly delivered products, please immediately advise the carrier or agent. If at the time of delivery any defect is found, then the buyer of the product/s can ask for refund of the product/s from the seller. Our carrier/agent shall take back the defected goods and generate a revised order with the revised amount
  3. Once the invoice has been signed, we will not be liable for any spillages, breakages, non­conformity or shortages of the products ordered. If Savegenie has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Savegenie may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program. Savegenie reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Savegenie may at its sole discretion suspend, block, restrict, cancel the display name [and its related display names] of such user and/or disqualify that User and any related Users from availing protection through this program.
  1. By registering with us and ordering from us, you consent to us collecting, recording your personal data to process your orders and improve our services. All data is collected lawfully, in accordance with the Data Protection Act 2004.
  2. The data collected from you will be used solely by Savegenie Ecommerce Pvt. Ltd. The data will not be shared with any other third parties; unless passing on your details is necessary to ensure the products you ordered get to you or the intended recipient.
  3. You may copy or store the content of this website only for your own personal, non­commercial use, provided you keep intact all copyright and proprietary notices.
  4. It is strictly prohibited to make use of this website other than for the viewing of information displayed on this website, or for ordering purposes

This site is controlled and operated by Savegenie E-commerce Private Limited and products are sold by respective sellers. All material on this site, including images, illustrations and texts are protected by copyrights, trademarks, and other intellectual property rights. Material on website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

  1. The relevant laws of Mauritius will apply to these terms and conditions and the courts of Mauritius will have exclusive jurisdiction.
  2. If any of these terms and conditions is found to be unlawful, invalid or unenforceable, it will not affect the remaining terms and conditions. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law.

You agree and confirm that your use of www.savegenie.mu/mobile application shall be strictly governed by the following principles: You shall not upload, host, display, update, modify, publish, transmit or share any information which:

does not belong to you or have any right to. is utterly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the relevant Act; is misleading in any way; harasses or advocates harassment of another person; involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; infringes upon or violates any third party's intellectual rights or disclosure of a person's name, email address, physical address or phone number without their consent; contains restricted or password-only access pages, or hidden; provides material that solicits personal information from anyone in an inappropriate manner; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; contains video, photographs, or images of another person. tries to gain unauthorized access or exceeds the scope of authorized access to the website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the website. Throughout this Terms of Use, Savegenie’s prior written consent means a communication coming from Savegenie, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization; solicits gambling or engages in any gambling activity which we, in our sole discretion, believe is or could be construed as being illegal; interferes with another user's use and enjoyment of the website and its services; refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use. harm minors in any way; violates any law for the time being in force; deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. shall not create liability for us or cause us to lose (in whole or in part) the services of our Internet Service Provider ("ISPs") or other suppliers;

You shall not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity or proceed any legal proceeding against you. You shall not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, computer, network, or to any of the services offered on or through the website, by password "mining", hacking, or any other illegitimate means. You shall not breach the security or authentication measures on the website or any network connected to the website. You shall not trace or seek to trace any information on any other user of website, or any other customer, including any account on the website not owned by you, to its source, or exploit the website or any service or information made available or offered by or through the website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the terms Savegenie, savegenie.mu, or otherwise engage in any conduct or action that might tarnish the image or reputation of Savegenie or sellers on marketplace or otherwise tarnish or dilute any Savegenie's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that you will not engage in any event that imposes unreasonable or disproportionately large load on the infrastructure of the website or Savegenie's systems or networks, or any systems or networks connected to Savegenie. You agree not to use any device, software or routine to interfere or attempt to interfere with the transaction being conducted on the Website. You shall not pretend that you are, or that you represent someone else, or impersonate any other individual or entity. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the website or any service offered on the website. You may not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Savegenie and/or others. You shall ensure full compliance with the applicable provisions of the Information & Communication Technology Act, 2001 (ICTA) and rules thereunder as applicable and as amended from time to time and also all applicable domestic laws, rules and regulations and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to VAT, Income Tax, Custom Duty, Local Levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. To enable us to use the information you supply with, so that we are not violating any rights you might have in your information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your information. We will only use your information in accordance with the Terms of Use and Privacy Policy mentioned in this website. You shall be responsible for providing information relating to the products or services to be sold or proposed to be sold by you. With respect to this, you agree that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other users in any manner. You shall not engage in advertising, or solicitation of other users of the website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed in the website or related to us. You agree that we have rights at any time to disclose any information (including the identity of the persons providing information or materials on the website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but has no obligation, to monitor the materials posted on the website. Savegenie shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate any applicable law or these Terms of Use. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the website and in your private messages. Please be informed that such content posted does not necessarily reflect Savegenie’s views. In no event shall Savegenie assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of content and/or appearance of content on the website. You hereby represent and warrant that you have all necessary rights in and to all content which you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials in the website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the website, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the website you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others in the website. Savegenie shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

In case of any queries, complaints or comments regarding this website please write to care@savegenie.mu


Savegenie.mu|Mauritius|Biggest Online Supermarket in Mauritius